I learned to enhance my working relationships by attending to the underlying personal relationship and building my rapport with the management team. There are ways to work through conflict, and Zemo inspired me with his example of professionalism, intellect and caring. I began in a somewhat skeptical frame of mind, but I firmly believe that Zemo is as committed to our site's success as we are, and this helped me buy into the process. I am deeply appreciative for the opportunity of being here and am more optimistic about our success as an organization.